Q: When I use ipod video converter , I get  ''can't initialize avi file" error

Can you play your original video file under the media player properply ? Please go to http://www.free-codecs.com/download/Codec_Pack_All_in_1.htm to download the codec package all in 1 to install. Please be sure the mpg2 filter checked.
If failed again, please send the file c:\iPod_log.txt to us.

Q: Why in the conversion window and preview  show the video upside down?

Please go to http://www.free-codecs.com/download/Codec_Pack_All_in_1.htm to download the codec package all in 1 to install. Please be sure the mpg2 filter checked.

Q: I have purchase "ipod video converter" or "dvd to ipod converter", but I  was suppose to buy the "Cucusoft iPod Video Converter + DVD to iPod Converter Suite" instead. Do I need to get the refund and purchase the correct one ?

You can goto http://support.cucusoft.com to login. Then you will get the url to upgrade your converter to our "Cucusoft iPod Video Converter + Cucusoft DVD to iPod Converter Suite" with discount.
 

Q: Can this program run on MAC?

So sorry our program can not run on MAC.

Q: When I try to convert .avi files ... it converts fine for a few seconds and then it drops to 1 frame per second ... what can I do to fix this?

You need to reinstall your directx  lastest version. And go to http://www.free-codecs.com/download/Codec_Pack_All_in_1.htm to download the codec package all in 1 to install.

Q: I am trying to convert a DVD to IPOD format but I am getting the following error.
     "Audio Format not supported DTS"

Normally there are not just one audio track on dvd . DTS is one of them, the mean is Digital Theatre System. But on ipod, you need not it. So when converting, you can choose the other audio track, ie, AC3.

Q: How to  set the movie display to the same size as your iPod screen?

   You can set the "Crop Mode" equal to "Custom" . Then in the screen to the right, use your mouse and drag the top and bottom (green) guidelines to the edges of the viewable movie. Then click "Convert" to convert.

Q: I get an error message stating c:/program files/cucusoft/ipod-converter/filter/ac3filter.ax an error occur while trying to replace existing file deleted file failed;code 5 access denied. what should I do?

   Please reboot your pc to have a try again.

Q: I get the error message "Key exchange for dvd copy protection failed" What should I do?

   Can you play the dvd on your pc properly? Please be sure that there is enough free space on your hard drive. And also please don't set your computer under screen saver mode or power saver mode when converting..